Orders & payments

How to order a pen at Penexperience.com

Ordering a pen at Penexperience.com is easy. Just make your choice by using the select menu at the left side bar or by entering a search inquiry at the top of the website. At the product page, please select product type and number of products (default is set to 1). Add the item to your cart.

Order an engraving

To order an engraving, go to the shopping cart menu. Click [enter engraving]. A popup menu appears where you can enter the engraving text and select a font style. You can set the user’s handedness to left or right handed to make sure the engraving is in the right direction. Most pens fit a two-line engraving but that doesn’t apply to all pens. If you have any doubts, please contact us.

Please note: some popup blockers will prevent the engraving menu from popping up. Make sure your browser’s popup blocker is disabled for our website.

Checkout

You can pay for your purchase by continuing to the checkout menu. At the checkout menu you enter your billing and shipping address and select payment method. You can create an account by checking the appropriate box. After agreeing to our terms and conditions, your order is final and you will be transferred to the payment provider.

Large or special orders

Do you want to make a large order? You can benefit from interesting discounts. Please contact us by mail or phone, or click the Request Quote button at the top right of our shop. If you have special requests regarding your order, please contact us. Our customers are important to us, we're happy to help you wherever we can.

Safe & secure payment

We accept Visa, MasterCard, PayPal, iDEAL and Capayable. All information submitted is secure and you will be billed in Euros.

PayPal

PayPal lets you buy online without having to enter your financial info every time. Just use your PayPal account that is connected to your bank account or credit card. Read more about PayPal.

iDEAL

iDEAL is the secure payment provider of Dutch banks. By selecting iDEAL you are automatically redirected to your own secure banking environment. Read more about iDEAL.

Credit card

Checkout with your credit card? We accept Visa and MasterCards. Your creditcard will be debited after card transaction is approved.

Pay after delivery with Capayable

Capayable's payment services allows you to pay after receiving your online purchase. Your payment must be received within 14 days of delivery. Read more about Capayable.