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Complaints

Despite everything, it is of course possible that you are not satisfied with something, or that you are dissatisfied with something. Of course we are also there for you.

You can also contact us directly at the telephone number or email address below.

During our opening hours you can call us on +31 (0)297 527484

Monday

09:00 to 17:00 o'clock

Tuesday

09:00 to 17:00 o'clock

Wednesday

09:00 to 17:00 o'clock

Thursday

09:00 to 17:00 o'clock

Friday

09:00 to 15:00

Saturday and Sunday

Closed

Email address: info@penexperience.com

Complaints procedure

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/ .

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission.

This ODR platform can be found at http://ec.europa.eu/odr .

If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.