Customer Service

Welcome at Penexperience.com

To ensure the best shop experience, please consult the following information on service matters.

Orders & payments

How to order a pen at Penexperience.com
Order an engraving
Safe and secure payment

Shipping & delivery

Worldwide pen delivery
Shipping costs for pens
Delivery time

Returns & warranty

Returns and refunds
Warranty and repairs
Complaints

Customer care

Need help with your order or looking for more information on pens or engraving? Please call us: +31 297 200 200, or send an email to: info@penexperience.com. Our customer care team will be delighted to help.

Our customer care team is available on:

  • Monday: 9 am - 5.30 pm CET
  • Tuesday: 9 am - 5.30 pm CET
  • Wednesday: 9 am - 5.30 pm CET
  • Thursday: 9 am - 5.30 pm CET
  • Friday: 9 am - 5.30 pm CET
  • Saturday: 9 am - 4 pm CET

Contact Us

Contact Information

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